A mindset is a predisposed way of thinking that is so strong in a specific outlook that if affects a person’s attitudes and responses to circumstances as well as their ability to make decisions. Your mindset can determine how you interpret events and take action (or not) in situations. In the book,...

How often do you communicate with your clients and how do you communicate with them? Client communication can be broken into 3 categories: hits, touches and moments. HITS are communications that have little perceived value to your clients, but things you are obligated to send such as statements, forms, and...